Frequently Asked Questions
Everything you need to know about your luxury leather purchase.
What kind of leather does Hidesign use?
Hidesign exclusively uses high-quality, full-grain vegetable-tanned leathers. Our tanning process uses natural seeds and barks, ensuring a unique patina that gets better with age.
How do I care for my Hidesign leather product?
To maintain the beauty of your leather, avoid exposure to water and direct sunlight for extended periods. We recommend using a high-quality leather cream to moisturize the surface and a soft cloth for cleaning.
What is your shipping policy?
We offer free standard shipping on all orders over $100. Orders are typically processed within 24-48 hours and delivered within 3-7 business days depending on your location.
Can I return or exchange my purchase?
Yes, we offer a 15-day return and exchange policy for unused items in their original packaging. Please ensure the tags are intact and you have the original invoice.
Do Hidesign products come with a warranty?
Yes, all Hidesign products come with a 1-year warranty against manufacturing defects. This does not cover natural wear and tear or damage caused by misuse.
Are the colors of the products accurate on the website?
While we strive for accuracy, leather is a natural material and slight variations in grain and color are expected, making every Hidesign piece one-of-a-kind.